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Thank you for your interest in working with E & K Heating & Air. We value strong communication, professionalism, and long-term working relationships with property management companies that share the same standards of service and care.

 

To help ensure smooth scheduling, clear communication, and efficient service for both your team and your tenants, please review the following guidelines before submitting service requests.

 

 

Company Information Required

 

Before scheduling service, we require the following:

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• Property management company name

• Main point of contact

• Email address

• Phone number

• Company website (if available)

 

 

Service Request Information Required

 

To process a work order, please provide:

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• Full service address

• Tenant name(s)

• Tenant phone number(s)

• Brief description of the issue

 

Incomplete information may delay scheduling.

 

 

Scheduling Policy

 

E & K Heating & Air schedules directly with the tenant/occupant.

 

This policy helps prevent:

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• Missed appointments

• Scheduling conflicts

• Tenant no-shows

• Miscommunication through third-party scheduling

 

Please note:

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• Scheduling directly with the tenant does NOT mean repair decisions or system findings are discussed with the tenant.

• All system findings, recommendations, estimates, approvals, and pricing are communicated directly to the property management company.

 

Once an appointment is scheduled, the property management company will receive confirmation by text and/or email.

 

 

Communication Policy

 

All work orders, scheduling updates, service communication, photos, and documentation should be sent through our designated communication line for the fastest response and proper documentation.

 

Work orders may also be sent by email if preferred; however, text communication through our designated messaging line is strongly encouraged for quicker response times and streamlined communication.

 

 

Property Management Communication Line

 

(470) 570-3335

 

This number is used strictly for:

 

• Work orders

• Scheduling updates

• Service communication

• Photo documentation

• Tenant coordination updates

 

Please note:

 

• This line is for SMS/text messaging only

• Phone calls cannot be received through this number

• If verbal communication is needed, please contact our main office line at (470) 832-0735

• Please do not send work orders or service-related text messages to our main office line, as it is not monitored for text messaging.

 

 

Diagnostic Fee & Payment Policy

 

⚠️ Mandatory Booking Requirements for Rental Properties

 

1.  Tenant-Direct Scheduling:

​E & K Heating & Air coordinates appointment dates and times directly with the tenant/occupant to eliminate scheduling conflicts and missed dispatches.

2.  Payment Authorization Policy:

​​​Because property owners are absent during service calls, we require a valid credit card on file prior to scheduling. Your card will be securely stored and automatically processed for our standard $75 diagnostic fee per system immediately upon completion of the technician’s initial on-site evaluation.

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To complete your rental booking and place your card securely on file, please call us at:

📞 470-832-0735

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Note: We cannot dispatch a technician or finalize a time slot with your tenant until payment authorization is completed over the phone. Unverified tenant appointments will be paused or canceled.

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Residential Properties & Account Billing Structure

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• Individual Landlords & Non-Present Owners: All non-present property owners and independent landlords must maintain a credit card on file. Payment for all diagnostics and approved repairs is processed automatically on the exact same day services are rendered. 

• Corporate Property Management Contracts: Formal invoicing terms (up to a 7-day maximum payment window) are reserved exclusively for corporate property management companies with a signed, written vendor agreement on file with our main office. Same-day payment remains our standard policy until a consistent working relationship and formal credit terms are approved by E & K Heating & Air.

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​Commercial Properties​

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Commercial diagnostic fees vary based on the property, equipment, and scope of work. Please contact our office for pricing prior to scheduling service.

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Diagnostic Fee Credit Policy

 

The $75 diagnostic fee is due the same day as service regardless of repair approval status.

 

If repair work is approved and completed while the technician is onsite, the residential diagnostic fee may be credited toward the repair.

 

Please note:

 

• We do not hold or delay diagnostic payment while waiting for repair approval decisions

• Diagnostic fees cannot be applied toward refrigerant

• Diagnostic fees cannot be applied toward filters

• Diagnostic fees cannot be applied toward preventative maintenance services

 

 

Estimates

 

As a general guideline, estimates are typically sent within 48 business hours following the service visit.

 

Some estimates may be completed sooner depending on the scope of work.

 

 

Duct Cleaning Services

 

E & K Heating & Air is NADCA Certified and offers professional HVAC duct cleaning services.

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Please note:

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• Duct cleaning is a separate service from a standard HVAC diagnostic visit

• Duct cleaning inspections are $89 and are required prior to cleaning for occupied residential properties

• Property management duct cleaning pricing is based on the scope of work, system size, accessibility, and overall system condition

• Vacant property cleanings may be quoted differently depending on the project

• Please inquire directly for duct cleaning pricing and availability

 

 

Photos & Service Documentation

 

Photos and service documentation may be provided before, during, and after service when applicable.

 

This helps maintain transparency and proper documentation for both the property management company and the tenant.

 

 

Preventative Maintenance Services

 

E & K Heating & Air also offers preventative maintenance services for residential and light commercial properties.

 

Maintenance scheduling is based on seasonal weather conditions to ensure systems can be properly tested and evaluated.

 

 

Our Commitment

 

At E & K Heating & Air, we believe in:

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• Clear communication

• Honest recommendations

• Respectful service

• Professional documentation

• Long-term working relationships

 

We appreciate the opportunity to support your properties and tenants with dependable HVAC service.

 

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Contact Information

 

E & K Heating & Air

​4132 Atlanta Hwy, Ste 110-271

Loganville, GA 30052

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📞 Office: (470) 832-0735

📱 Property Management Communication Line: (470) 570-3335

📧 info@eandkhvac.com

🌐 www.EandKHVAC.com