Terms & Conditions

Last Updated: July 14, 2026

Service Area

E & K Heating & Air is based in Gwinnett County, Georgia, and provides services throughout the Atlanta, GA metro area. We serve clients located within approximately a 1-hour radius from our Loganville, GA location (zip code 30052).

Estimate Validity & Pricing

All estimates provided by E & K Heating & Air are valid for 14 calendar days from the date of issue, unless otherwise stated.
Acceptance of an estimate does not lock in pricing unless a deposit is received before the estimate expiration date.
If a deposit is not received by the expiration date, E & K Heating & Air reserves the right to revise pricing based on current rates, equipment costs, and availability.
We are under no obligation to honor expired pricing, regardless of when the estimate was accepted, unless payment was made prior to expiration.

Payment Terms

We accept payment via check, credit card, cash, Cash App, and ACH transfer.
For all estimates exceeding $1,000, a 50% deposit is required at the time of invoicing. No equipment or materials will be ordered until the deposit is received.
The remaining balance is due immediately upon completion of services. We do not offer late payment terms.
If a check is returned for insufficient funds, future payments must be made via credit card, cash, or ACH only.

Cancellation/Rescheduling Policy

Clients are asked to provide at least 24 hours' notice for any cancellation or rescheduling of service appointments.
No cancellation fee will be charged; this notice is requested for scheduling purposes.

Warranties:

Manufacturer Warranty

Full system installations include a manufacturer’s 10-year parts warranty.
Nest Learning Thermostats installed by E & K Heating & Air include a 5-year extended warranty (compared to 2 years at retail).
Nest Thermostats installed by E & K Heating & Air include a 3-year extended warranty (compared to 1 year at retail).
All warranties are subject to the terms and conditions of the manufacturer.
Unless otherwise stated in writing, manufacturer warranties generally cover replacement parts only. Labor, diagnostic charges, refrigerant, shipping, disposal fees, and any other costs associated with replacing manufacturer warranty parts are the responsibility of the client.

Workmanship Warranty

E & K Heating & Air stands behind the quality of our workmanship. If an issue arises as a direct result of our installation or repair workmanship, we will inspect the issue and, if determined to be the result of our workmanship, correct it at no additional labor charge.

This workmanship warranty does not cover:

Manufacturer defects or equipment failures
Normal wear and tear
Damage caused by misuse, neglect, lack of maintenance, or alterations made by others
Service calls unrelated to the original repair or installation

This workmanship warranty applies only to the original installation or repair performed by E & K Heating & Air.

Any workmanship warranty claim must be reported to E & K Heating & Air within a reasonable time after the issue is discovered to allow us the opportunity to inspect and correct the problem.

Maintenance Plan

A Complimentary 1st-Year Maintenance Plan is included with full system installations, covering one Spring and one Fall preventative maintenance visit per installed system.
It is the client’s responsibility to schedule maintenance appointments. E & K Heating & Air will send email reminders during the Spring and Fall to prompt scheduling.

Limitations of Liability

In certain installations, such as attic units, attic stairs may need to be removed to accommodate new equipment.
E & K Heating & Air is not responsible for any damage to or replacement of attic stairs, sheetrock, plaster, drywall, or any structural modifications required during the installation process.

Changes to Terms and Services

E & K Heating & Air reserves the right to update or modify these Terms & Conditions at any time. Any changes will apply prospectively and will be reflected by updating the "Last Updated" date above. The version of the Terms & Conditions in effect at the time a customer accepts an estimate or agreement shall govern that transaction.

Dispute Resolution

In the event of a disagreement, E & K Heating & Air encourages open communication to resolve matters amicably.
Both parties agree to attempt informal resolution before pursuing any legal action.

Entire Agreement

These Terms & Conditions constitute the general policies governing services provided by E & K Heating & Air. Additional terms, estimates, proposals, invoices, or signed agreements relating to a specific project shall take precedence where applicable.

Thank you for choosing E & K Heating & Air. We appreciate the opportunity to earn your business and look forward to providing you with quality HVAC services. If you have any questions regarding these Terms & Conditions, please contact us before your service is scheduled.