Terms & Conditions 

 

Service Area 

E & K Heating & Air is based in Gwinnett County, Georgia, and provides services throughout the Atlanta, GA metro area. We serve clients located within approximately a 1-hour radius from our Loganville, GA location (zip code 30052). 

 

Estimate Validity & Pricing 

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● All estimates provided by E & K Heating & Air are valid for 14 calendar days from the date of issue, unless otherwise stated. 

● Acceptance of an estimate does not lock in pricing unless a deposit is received before the estimate expiration date. 

● If a deposit is not received by the expiration date, E & K Heating & Air reserves the right to revise pricing based on current rates, equipment costs, and availability.

● We are under no obligation to honor expired pricing, regardless of when the estimate was accepted, unless payment was made prior to expiration. 

 

Payment Terms 

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● We accept payment via check, credit card, cash, Cash App, and ACH transfer.

● For all estimates exceeding $1,000, a 50% deposit is required at the time of invoicing. No equipment or materials will be ordered until the deposit is received. 

● The remaining balance is due immediately upon completion of services. We do not offer late payment terms. 

● If a check is returned for insufficient funds, future payments must be made via credit card, cash, or ACH only. 

 

Cancellation/Rescheduling Policy 

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● Clients are asked to provide at least 24 hours' notice for any cancellation or rescheduling of service appointments. 

● No cancellation fee will be charged; this notice is requested for scheduling purposes.

 

Warranties

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● Full system installations include a manufacturer’s 10-year parts warranty.

● Nest Learning Thermostats installed by E & K Heating & Air include a 5-year extended warranty (compared to 2 years at retail). 

● Nest Thermostats installed by E & K Heating & Air include a 3-year extended warranty (compared to 1 year at retail). 

● All warranties are subject to the terms and conditions of the manufacturer.

● Labor costs associated with the installation or replacement of manufacturer warranty parts are not covered under warranty and are the responsibility of the client. 

 

Maintenance Plan 

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● A Complimentary 1st-Year Maintenance Plan is included with full system installations, covering one Spring and one Fall preventative maintenance visit per installed system.

● It is the client’s responsibility to schedule maintenance appointments. E & K Heating & Air will send email reminders during the Spring and Fall to prompt scheduling. 

 

Limitations of Liability

 

● In certain installations, such as attic units, attic stairs may need to be removed to accommodate new equipment. 

● E & K Heating & Air is not responsible for any damage to or replacement of attic stairs, sheetrock, plaster, drywall, or any structural modifications required during the installation process. 

 

Changes to Terms and Services 

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● E & K Heating & Air reserves the right to modify pricing, services offered, or terms and conditions at any time with reasonable notice to customers. 

 

Dispute Resolution 

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● In the event of a disagreement, E & K Heating & Air encourages open communication to resolve matters amicably. 

● Both parties agree to attempt informal resolution before pursuing any legal action.